Terms of Service

1. Introduction and Acceptance

Welcome to Dions ("we," "us," "our," or "Company"). These Terms of Service ("Terms") constitute a legally binding agreement between you and Dions, governing your access to and use of our website located at dions-pizz.top, mobile applications, and all related services, features, and content (collectively, the "Services").

By accessing, browsing, or using our Services in any manner, including placing orders, creating an account, or interacting with our content, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

1.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding agreements
• Reside in an area where we provide delivery services
• Provide accurate and complete information during registration

1.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. Updates will be posted on this page with a revised "Last Updated" date. Your continued use of our Services after changes constitutes acceptance of the new Terms.

2. Definitions

For purposes of these Terms, the following definitions apply:

• "We," "Us," "Our," or "Company" refers to Dions and its affiliates, employees, agents, and representatives
• "You," "Your," or "User" refers to any individual or entity accessing or using our Services
• "Services" includes our website, mobile applications, food delivery, catering, and all related offerings
• "Content" means all text, images, videos, audio, software, and other materials available through our Services
• "Website" refers to dions-pizz.top and all associated subdomains and pages
• "Order" means any request for food products or services submitted through our platform

3. Use of Services

3.1 Permitted Use

You may use our Services for the following purposes:

• Personal, non-commercial use in accordance with these Terms
• Browsing our menu and placing legitimate food orders
• Accessing information about our products and services
• Communicating with us for customer service purposes
• Providing accurate information when required

3.2 Prohibited Use

You agree not to use our Services for any of the following prohibited activities:

• Engaging in illegal activities or violating any applicable laws or regulations
• Attempting to gain unauthorized access to our systems, accounts, or networks
• Interfering with or disrupting our Services or servers
• Using our Services for commercial purposes without written authorization
• Reproducing, distributing, or creating derivative works from our intellectual property
• Sending spam, unsolicited communications, or promotional materials
• Providing false, misleading, or inaccurate information
• Impersonating another person or entity
• Uploading malicious software, viruses, or harmful code
• Harvesting or collecting user information without consent
• Using automated systems, bots, or scrapers to access our Services

4. User Accounts

4.1 Registration Requirements

To access certain features of our Services, you must create an account by providing:

• Valid email address
• Secure password meeting our requirements
• Accurate personal information including name and contact details
• Valid delivery address within our service area

4.2 Account Security

You are solely responsible for maintaining the security of your account credentials. We recommend using strong, unique passwords and enabling two-factor authentication when available. You must notify us immediately if you suspect unauthorized access to your account.

4.3 Account Information Accuracy

You agree to provide and maintain accurate, current, and complete account information. Failure to do so may result in suspension or termination of your account and affect our ability to fulfill orders or provide services.

4.4 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose risks to our business or other users. You may terminate your account at any time by contacting customer service.

5. Products and Services

5.1 Product Descriptions and Food Safety

We strive to provide accurate descriptions of our food products, including ingredients, nutritional information, and allergen warnings. However, product information may change, and we recommend contacting us directly for specific dietary concerns or allergies.

All food products are prepared in accordance with local health department regulations and food safety standards. We maintain proper hygiene practices and temperature controls throughout preparation, storage, and delivery processes.

5.2 Allergen Information and Disclaimers

Our kitchen facilities may process foods containing common allergens including wheat, dairy, eggs, nuts, soy, and shellfish. Cross-contamination may occur despite our best efforts to prevent it. Customers with severe allergies should exercise caution and consult with our staff before placing orders.

5.3 Pricing and Availability

All prices are listed in USD and are subject to change without notice. Menu items and availability may vary by location and time. We reserve the right to modify prices, discontinue products, or limit quantities at our discretion.

5.4 Order Acceptance and Confirmation

Placing an order through our Services constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, delivery area restrictions, or payment issues. Order confirmation does not guarantee acceptance.

5.5 Order Modification and Cancellation Policy

Orders may be modified or cancelled within 5 minutes of placement, subject to preparation status. Once food preparation has begun, orders cannot be cancelled or significantly modified. Cancellation policies may vary for catering orders and special events.

5.6 Delivery Terms and Timing

Delivery is available within designated service areas during operating hours. Estimated delivery times are approximations and may vary due to weather, traffic, order volume, and other factors beyond our control. We are not liable for delays caused by circumstances outside our reasonable control.

5.7 Minimum Order Requirements and Delivery Zones

Minimum order amounts may apply for delivery orders and vary by location. Delivery zones are subject to change based on operational considerations. Additional fees may apply for deliveries to certain areas or during peak times.

5.8 Food Quality Guarantee and Temperature Control

We guarantee that all food will be prepared fresh and delivered at appropriate temperatures using insulated containers and hot/cold packs as necessary. If you receive food that does not meet our quality standards, please contact us immediately for resolution.

5.9 Payment Terms

Payment is required at the time of order placement. We accept major credit cards, debit cards, and other approved payment methods. All transactions are processed securely through encrypted payment systems.

5.10 Returns and Refunds

Due to the perishable nature of food products, returns are generally not accepted. Refund policies are detailed in our separate Refund Policy document, which forms part of these Terms.

6. Intellectual Property

6.1 Our Ownership

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, images, software, and design, are owned by Dions or our licensors and are protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes in accordance with these Terms. This license does not include any right to reproduce, distribute, or create derivative works.

6.3 User Content License

By submitting content to our Services (including reviews, comments, or feedback), you grant us a worldwide, royalty-free, perpetual license to use, modify, display, and distribute such content for business purposes.

6.4 Copyright Infringement

We respect intellectual property rights and respond to valid copyright infringement notices. If you believe content on our Services infringes your copyright, please contact us with detailed information including proof of ownership and specific infringing material.

7. User Content

7.1 Responsibility for Your Content

You are solely responsible for any content you submit, post, or transmit through our Services, including reviews, comments, photos, and feedback. You represent that you have all necessary rights to submit such content.

7.2 Content License Grant

By submitting content, you grant Dions a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute such content across our platforms and marketing materials.

7.3 Prohibited Content

You may not submit content that is:

• Illegal, harmful, threatening, or abusive
• Defamatory, obscene, or offensive
• Infringing on intellectual property rights
• Contains personal information of others
• Promotes illegal activities or violence
• Contains spam or promotional material

7.4 Content Removal Rights

We reserve the right to review, edit, or remove any user content that violates these Terms or is otherwise objectionable, without notice or liability to you.

7.5 No Endorsement

User content does not reflect our views or opinions. We do not endorse or guarantee the accuracy of user-generated content, including reviews and ratings.

8. Disclaimers

8.1 "As Is" Service Provision

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

8.2 Service Availability

We do not warrant that our Services will be uninterrupted, error-free, or completely secure. We may experience downtime for maintenance, updates, or technical issues beyond our control.

8.3 Third-Party Content

Our Services may contain links to third-party websites or content. We are not responsible for the accuracy, legality, or content of external sites and do not endorse third-party services or products.

8.4 Professional Advice Disclaimer

Information provided through our Services is for general informational purposes only and should not be considered professional advice. Consult qualified professionals for specific dietary, health, or nutritional guidance.

9. Limitation of Liability

9.1 Maximum Liability Limits

To the maximum extent permitted by law, our total liability for any claims arising from your use of our Services shall not exceed the amount you paid for the specific service or product that gave rise to the claim, or $100, whichever is greater.

9.2 Excluded Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, even if we have been advised of the possibility of such damages.

9.3 Essential Purpose

These limitations shall apply even if any limited remedy specified in these Terms is found to have failed of its essential purpose.

9.4 Jurisdictional Variations

Some jurisdictions do not allow limitations on liability for incidental or consequential damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

10. Indemnification

10.1 User Indemnification

You agree to defend, indemnify, and hold harmless Dions, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

• Your use or misuse of our Services
• Violation of these Terms or applicable laws
• Infringement of intellectual property or other rights
• Content you submit or transmit through our Services

10.2 Defense and Settlement

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense of such claims.

10.3 Survival

This indemnification obligation will survive termination of these Terms and your use of our Services.

11. Third-Party Links and Services

11.1 No Responsibility for Third Parties

Our Services may contain links to websites, applications, or services operated by third parties. We are not responsible for the content, privacy practices, or terms of service of external sites or services.

11.2 Third-Party Terms Apply

Your use of third-party services is governed by their respective terms and conditions. We encourage you to review these terms before using external services.

11.3 No Endorsement

The presence of links to third-party sites does not imply endorsement, sponsorship, or affiliation. We do not guarantee the accuracy or reliability of third-party content.

12. Termination

12.1 Company Right to Terminate

We may suspend or terminate your access to our Services immediately, without prior notice, for any reason including breach of these Terms, fraudulent activity, or behavior that harms our business or other users.

12.2 User Right to Terminate

You may terminate your account and discontinue use of our Services at any time by contacting customer service or following account closure procedures in your account settings.

12.3 Effect of Termination

Upon termination, your right to access and use our Services will cease immediately. Outstanding orders may be fulfilled at our discretion. Account data may be deleted in accordance with our data retention policies.

12.4 Survival of Provisions

Sections relating to intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution shall survive termination of these Terms.

13. Governing Law and Disputes

13.1 Applicable Law

These Terms and your use of our Services are governed by the laws of the State of Texas and the United States, without regard to conflict of law principles.

13.2 Dispute Resolution Process

Before initiating legal proceedings, you agree to attempt resolution through our customer service department. Most disputes can be resolved quickly and amicably through direct communication.

13.3 Jurisdiction and Venue

Any legal action arising from these Terms or your use of our Services must be brought in the state or federal courts located in Harris County, Texas. You consent to the jurisdiction of these courts.

13.4 Time Limitation

Any claim or cause of action arising from your use of our Services must be filed within one (1) year after the claim arose, or it will be permanently barred.

14. Changes to Terms

14.1 Right to Modify

We reserve the right to update, modify, or revise these Terms at any time to reflect changes in our business practices, legal requirements, or service offerings.

14.2 Notification of Changes

Significant changes to these Terms will be communicated through prominent notice on our website, email notification to registered users, or other appropriate means at least 30 days before taking effect.

14.3 Continued Use Acceptance

Your continued use of our Services after changes become effective constitutes acceptance of the updated Terms. If you do not agree with changes, you must discontinue use of our Services.

14.4 Review Responsibility

It is your responsibility to periodically review these Terms for updates. We recommend checking this page regularly to stay informed of any changes.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our Services, constitute the entire agreement between you and Dions regarding your use of our Services.

15.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. Invalid provisions will be modified to achieve the intended purpose to the maximum extent permitted by law.

15.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future. Waivers must be in writing and signed by authorized representatives.

15.4 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms to affiliates or successors without restriction.

15.5 Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or technical failures.

15.6 Headings

Section headings are for convenience only and do not affect the interpretation or meaning of these Terms.

16. Contact Information